Privacy Policy

1. Information We Collect

a. Personal Information You Provide

• Admissions & Enquiry Forms: Full name, date of birth, gender, email address, phone number, postal address, parent/guardian details, educational qualifications, and category information.
• Student Enrolment: Aadhaar number (as permitted under applicable law), passport-size photographs, mark sheets, identity documents, and bank account details for fee processing.
• Callback & Contact Forms: Name, email, phone number, and any message you provide.
• Event Registration: Name, institution, contact details, and preferences.

b. Information Collected Automatically

• Device & Browser Data: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, referral URLs, click patterns, and navigation paths.
• Cookies & Similar Technologies: We use cookies, pixels, and local storage to enhance your experience, remember preferences, and analyse website traffic. See Section 6 for details.

c. Information from Third Parties

• Academic records from universities and examination boards for verification.
• Payment confirmation from payment gateways (we do not store full card details).
• Data from TCS iON and other academic alliance partners for certification and placement purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing admissions applications and enrolment.
• Managing the student lifecycle through UniOs, our AI-powered management system.
• Communicating about courses, events, results, fee reminders, and institutional updates.
• Providing placement support and sharing profiles with recruiting partners (with your consent).
• Improving our website, services, and user experience through analytics.
• Complying with regulatory and accreditation requirements (UGC, AICTE, BCI, INC, PCI, state universities).
• Responding to enquiries and providing counselling support.
• Preventing fraud and ensuring the security of our digital platforms.

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Affiliated Universities & Regulatory Bodies: As required for programme approval, examinations, and degree conferral (e.g., AKTU, CCSU, University of Rajasthan, ABVMUP Lucknow).
• Academic Alliance Partners: TCS iON, Make, and Anthropic — strictly for educational services, certifications, and platform operations.
• Placement Partners: Recruiting companies for placement purposes, with your consent.
• Service Providers: Hosting providers, payment gateways, email services, and analytics platforms that assist in operating our services, bound by confidentiality agreements.
• Legal Authorities: When required by law, court order, or government regulation.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest.
• Role-based access controls within UniOs and internal systems.
• Regular security assessments and vulnerability testing.
• Secure cloud infrastructure with data residency in India.

While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Student Records: Retained permanently as part of institutional academic records, as required by UGC and affiliated university regulations.
• Enquiry & Application Data: Retained for up to 3 years from the date of submission if you do not enrol.
• Website Analytics Data: Aggregated and anonymised data may be retained indefinitely.
• Payment Records: Retained for 8 years as required under Indian tax and financial regulations.

6. Cookies & Tracking Technologies

Our website uses the following types of cookies:

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. Your Rights

Under applicable Indian data protection law (including the Digital Personal Data Protection Act, 2023, as and when fully enforced), you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal and regulatory retention requirements.
• Withdraw Consent: Withdraw consent for data processing at any time (this does not affect the lawfulness of processing prior to withdrawal).
• Grievance Redressal: Lodge a complaint with our Data Protection Officer or the Data Protection Board of India.

To exercise any of these rights, please contact our Data Protection Officer (see Section 10).

8. Children's Privacy

Our K-12 programmes may involve collection of data from minors. In such cases:

• We collect information only with verifiable parental or guardian consent.
• Data collected from minors is used solely for educational and administrative purposes.
• Parents/guardians may request access to, correction of, or deletion of their child's data at any time.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., university portals, payment gateways, TCS iON). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.